We're a small team, so support is a real person reading a real email - not a ticket queue. Tell us what's going on and we'll get back to you as soon as we can, usually the same day.
Email Supportpettigrewlabllc@gmail.com
Include the device and browser if something is broken, and the student's first name if the question is about a specific account. That is usually enough for us to find it without a back-and-forth. Billing questions, deletion requests, and "my kid lost their progress" are the three we see most, and all three are quick to fix. We reply from this same address, so add it to your contacts if your inbox tends to bury mail from small senders.
From your account settings once you're signed in. It takes effect immediately - your student keeps guest-tier access to the games and Oracle afterward.
Link the guest session from the parent dashboard using the same device/browser it was played on - progress transfers automatically once linked.
Usually a connection hiccup - refresh the page. If it keeps happening, email us with the device and browser you're using.
Email us and we'll take care of it - reach out before or shortly after a charge and we'll make it right.
Questions about plans? See pricing.